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Privacy Policy

Effective Date: [30/08/2024]

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Citizen Concern Bureau of Zimbabwe ("we," "us," or "our") is committed to protecting and respecting your privacy.

 

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, https://citizenconcernbureau.com (the "Website"), and use the services provided by the Citizen Concern Bureau of Zimbabwe ("CCBZ"), including our AI-powered chatbot, CitizenBuddyAI, accessible at https://www.citizenconcernbureau.com/citizenbuddyai

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By using our Website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Website or services.

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1. Information We Collect

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We may collect and process the following types of information:

 

1.1 Personal Information:

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  • Contact Information: Name, email address, phone number, and postal address.

  • Account Information: Username, password, and other details related to your account.

  • Submission Information: Details you provide when submitting concerns or complaints, including descriptions, supporting documents, and other relevant information.

 

1.2 Automatically Collected Information:

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  • Log Data: Your IP address, browser type, browser version, pages of our Website that you visit, time and date of your visit, time spent on those pages, and other statistics.

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

 

2. How We Use Your Information

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We use the information we collect to:

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  • Provide, operate, and maintain our Website and services.

  • Facilitate the submission, tracking, and resolution of concerns and complaints.

  • Communicate with you regarding your submissions, account, and other inquiries.

  • Improve our Website and services, including through analytics and research.

  • Comply with legal obligations and protect our rights and the rights of others.

 

3. AI Safety Usage Policy

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We are committed to ensuring the safe and ethical use of our AI-powered chatbot, CitizenBuddyAI. This section outlines the specific policies governing the use of AI within our services.

 

3.1 Purpose and Functionality:

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  • CitizenBuddyAI is designed to assist users in submitting, tracking, and resolving their concerns efficiently. The chatbot uses artificial intelligence to provide timely responses, guide users through processes, and offer relevant information based on user inputs.

 

3.2 Data Collection and Processing:

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  • Interaction Data: When you interact with CitizenBuddyAI, we may collect data related to your inputs, queries, and the chatbot’s responses to improve the functionality and accuracy of the AI system.

  • User Privacy: All data collected during interactions with CitizenBuddyAI is processed in compliance with this Privacy Policy. Personal information shared during chatbot interactions is treated with the same level of security and confidentiality as other personal data collected through our Website.

 

3.3 AI Ethics and Safety:

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  • Transparency: We strive to make it clear to users when they are interacting with an AI system. CitizenBuddyAI is designed to operate transparently, providing information that is accurate and contextually relevant.

  • Bias and Fairness: We continuously monitor and update the AI system to minimize bias and ensure fair treatment of all users, regardless of background, demographics, or other factors.

  • User Control: Users have the option to discontinue using CitizenBuddyAI at any time and can choose to interact with human representatives instead if preferred.

 

3.4 Limitations of AI:

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  • Advisory Role: CitizenBuddyAI is an advisory tool and should not be considered a substitute for professional legal advice or human judgment. Users are encouraged to consult with human representatives for complex or sensitive issues.

  • Error Handling: While CitizenBuddyAI is designed to provide accurate information, errors may occur. We encourage users to verify critical information with our team and report any discrepancies or concerns.

 

3.5 Continuous Improvement:

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  • We are committed to the continuous improvement of CitizenBuddyAI. Feedback from users is invaluable in refining the AI system, and we encourage users to share their experiences with us.

 

4. Sharing Your Information

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We may share your personal information in the following circumstances:

 

4.1 With Government Authorities:

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  • We may share your submission information with relevant government agencies and authorities to address and resolve the concerns you have raised.

 

4.2 With Service Providers:

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  • We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.

 

4.3 For Legal Reasons:

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  • We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

 

4.4 With Your Consent:

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  • We may share your information with other third parties if you provide your consent to do so.

 

5. Data Security

 

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

6. Your Rights

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Depending on your location and applicable laws, you may have the following rights regarding your personal information:

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  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information under certain circumstances.

  • Objection: Object to the processing of your personal information in certain situations.

  • Data Portability: Request the transfer of your personal information to another party.

 

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

 

7. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to collect information about your use of our Website and services. Cookies are small text files that are placed on your device when you visit a website. They help us improve our Website and provide a more personalized experience.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Website.

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8. Third-Party Links

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Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

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9. Children's Privacy

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Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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