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Usage Policy

Last Updated: 30/08/2024

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The Citizen Concern Bureau of Zimbabwe (“CCBZ”, “we”, “our”, or “us”).

These Terms of Service ("Terms") govern your use of our website https://citizenconcernbureau.com and our AI-powered chatbot, CitizenBuddyAI https://www.citizenconcernbureau.com/citizenbuddyai.

By accessing or using our website and chatbot, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using our services.
 

1. Acceptance of Terms
 

By accessing or using the Citizen Concern Bureau of Zimbabwe website and CitizenBuddyAI chatbot, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with these Terms, you must discontinue using our services immediately.
 

2. Services Provided
 

CCBZ offers a platform for Zimbabwean citizens to submit concerns, track the resolution process, and engage with relevant government authorities. Our services include, but are not limited to, the following:
 

  • Submission and tracking of concerns and complaints

  • Access to information about governance and advocacy

  • Interaction with the CitizenBuddyAI chatbot for assistance

  • Secure communication tools for engaging with government agencies

 

3. Eligibility

 

To use our services, you must be:

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  • At least 18 years old or have obtained parental or legal guardian consent if under 18

  • A resident of Zimbabwe or engaged in activities relevant to Zimbabwe

  • Legally capable of entering into binding contracts

 

4. User Account and Security
 

  • Account Creation: You may be required to create an account to access certain features of our website and AI chatbot. You are responsible for maintaining the confidentiality of your account information, including your password.

  • Account Responsibility: You are solely responsible for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

  • Account Termination: We reserve the right to suspend or terminate your account if we suspect any violation of these Terms.

 

5. User Conduct

 

By using our services, you agree not to:

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  • Use the platform for any illegal or unauthorized purpose

  • Submit false or misleading information

  • Harass, threaten, or harm others through the platform

  • Interfere with or disrupt the operation of the website or AI chatbot

  • Attempt to access or collect data from other users without their consent

  • Violate any applicable laws or regulations

 

6. Submission of Concerns

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  • Accuracy: You are responsible for ensuring the accuracy of the information you submit. False or misleading submissions may result in the suspension or termination of your account.

  • Processing: We will forward your concerns to the appropriate authorities and provide you with updates. However, we do not guarantee the resolution of every concern.

  • Confidentiality: We take privacy seriously and handle your submissions according to our Privacy Policy.

 

7. CitizenBuddyAI Chatbot
 

  • Purpose: CitizenBuddyAI is designed to assist users with submitting concerns, providing information, and tracking the status of submissions.

  • AI Limitations: While we strive to provide accurate and helpful information, the chatbot may not always provide perfect responses. Use your discretion when relying on information provided by the AI.

  • Data Usage: Interactions with CitizenBuddyAI are subject to our AI Safety Usage Policy, which ensures ethical and secure processing of your data.
     

8. Intellectual Property
 

  • Ownership: All content on the CCBZ website and CitizenBuddyAI chatbot, including text, graphics, logos, and software, is the property of CCBZ or its content suppliers and is protected by intellectual property laws.

  • Usage: You may not reproduce, distribute, modify, or create derivative works from any content on our platform without our express written permission.


9. Third-Party Links
 

Our website and AI chatbot may contain links to third-party websites or services. These links are provided for your convenience, and we do not endorse or take responsibility for the content or practices of these third-party sites. Your use of third-party sites is at your own risk.
 

10. Disclaimer of Warranties
 

Our services are provided "as is" and "as available," without any warranties of any kind, either express or implied. We do not warrant that the services will be uninterrupted, error-free, or secure. Your use of our services is at your own risk.
 

11. Limitation of Liability
 

To the fullest extent permitted by law, CCBZ and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of our website, AI chatbot, or services.


12. Indemnification
 

You agree to indemnify, defend, and hold harmless CCBZ and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of a third party.
 

13. Modification of Terms
 

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to the Terms constitutes your acceptance of the new Terms.
 

14. Governing Law
 

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law principles.
 

15. Termination
 

We reserve the right to terminate or suspend your access to our services, with or without notice, for any violation of these Terms or for any reason at our sole discretion.
 

17. Entire Agreement
 

These Terms constitute the entire agreement between you and CCBZ regarding your use of our services and supersede all prior agreements, understandings, or representations.

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